Rolekit Privacy Policy

This Policy applies to all of Rolekit websites, products and services, and any point of contact you might have with Rolekit.

We define the following as our “Online Services”:

• Rolekit.com website
• Rolekit application

This document is a sister-document to our Terms of Use. Please make sure you read both carefully before accessing or using Rolekit or any of its integrations.

Our Commitment to Privacy

We consider protecting and respecting your personal information as an essential part of being a responsible company.

This Privacy Policy describes the what, hows, and whys of collecting your information. To make it easy to find, we make it available on our homepage and at every point where we request personally identifiable information.

In this Privacy Policy, we sometimes refer to “you”. “You” may be a visitor to one of our websites or user of one of our integrations. We’ll do our best to clarify who we are referring to at various points in the policy.

This Privacy Policy also describes your choices regarding how your data is used, and how you can access, update, or delete this information.

We only collect the minimum amount of personal information necessary to fulfill the purpose of your interaction with us; we keep it only for as long as we have valid reasons to keep it; we never sell or rent it to third parties; and we only use it as this Privacy Policy describes.

Our business model is a very traditional one: we provide products and services, and customers pay us for them. In other words, you are the customer, NOT the product.

Who We Are

Rolekit is a small organization, based in the USA. We’ve been around since 2019 and are bootstrapping our way to long term growth. We believe in forming long-term relationships with our customers, our employees, and our communities. It all starts with trust.

Our US company is Rolekit, LLC.

Rolekit, LLC is run by its two founders Caleb Delnay (caleb@rolekit.com) and Matt Jansen (matt@rolekit.com).

Data We Collect and How We Use It

Below is a complete description of data we collect, and what we do with the data. Every piece of information collected is done with a specific purpose, such as to provide our Services to you and to fulfill our legal obligations. If it’s not listed here or in our Terms of Use, we don’t do it.

We call data that identifies — or that could reasonably be used to identify — you as an individual as “Personal Data.”

This data includes:

• Contact details, such as name and email address.
• Financial data such as credit/debit card number.
• Other personal data, such as IP address, or your image and voice if you participate in a recorded meeting or event with us.

Transaction and Billing Information

When purchasing directly from Rolekit we collect data from you in order to complete the transaction and provide you access to our Online Service or Licensed Product. To make it as secure as possible, your credit card information (including number, expiration date and CVC security code) is sent securely to our payment processor, Paddle, directly from your browser. The processor validates it and sends us a validation code we can use to finish the purchase.

In the case of our Subscription the processor stores your credit card information as well as your billing contact information in order to process your monthly or annual automatic renewals, or to allow you to upgrade or downgrade your subscription without re-entering a credit card number.

We never have access to, nor store your full credit card information.

The payment processor code we use also sets a cookie in your browser, to remember your info for future purchases. You can delete or block that cookie if you wish; our website and application will continue to work.

The data we collect in Paddle, including Personal Data, is not shared with third parties, except for the purposes of determining the validity of a payment. In this case we may share the name and email address associated with the purchase with the credit card holder, your company’s accounting department, or with our payment processor when responding to a chargeback.

We only send emails to the email addresses we collect in Paddle to communicate account activity such as purchase confirmation and subscription status (renewal, cancellation, etc.).

User Account Information

On rolekit.com we have the concept of a “User Account”, and the only User Account related data we store is your Rolekit Account ID and email address.

We use this information to identify you as a user of the Online Service.

Cookies

For the Rolekit application, we may use cookies to identify whether you have logged in. Therefore, your browser must be enabled to accept cookies from our Online Service’s domain in order for you to use it.

Passwords

We leverage Supabase Auth and only store hashed passwords there, leveraging bcrypt. More information here: Password security | Supabase Docs

Communication with Us

If you send us an email to an address that ends in ‘@rolekit.com’, or use one of the online forms on our website Rolekit.com, or send us a crash report, we collect your name and email address and any additional information and documents you send us in your correspondence.

We keep that data in our help desk software indefinitely. The customer interaction history helps us provide you with better customer service and helps us research how to improve our products and services.

We also use this information to proactively contact you if we see from our logs that you’re having an issue with our Services, or if we resolved an issue you reported. If you had expressed interest in them, or we think you might benefit from it, we also email you to notify you of beta programs or user research interviews.

If you share content with us that includes Personal Data, we treat it according to this Privacy Policy. We keep it for the shortest amount possible and anonymize it if we can.

Newsletter

If you chose to sign up for our newsletter, we ask you to enter your email address, so that we can send you the newsletter. We keep your email address in our newsletter service provider until you unsubscribe via the link included in every newsletter.

Online Forms on Rolekit.com

We have various forms available on our websites. These forms capture your name, email address, and other information in accordance with what form you are using (early access etc.).

We may keep some of this data indefinitely but you are free to request us to delete it, of course (see How to Access or Control Your Data below).

Visiting Our Online Services

We use Google Analytics to help us in our marketing and product design efforts, but we only track aggregate and anonymized data. The Google Analytics code we use saves up to 4 cookies on your computer. You can delete or block those any time you wish, our website will continue to work.

We collect the IP addresses of everyone who visits our site or uses our Services. This information is used for debugging and DDOS prevention, and kept in our logs for 2 weeks.

Third-Party Vendors

In order to keep your Personal Data as secure as possible, we don’t own any servers of our own. Instead, we rely on best-in-class third-party services to store your data more securely than what we would be able to do ourselves.

Here’s the list of our vendors we use, and links to their privacy policies:

• Supabase, used for hosting parts of our application. Based in USA, Privacy Policy
• Cloudflare, used for hosting parts of our application. Based in USA, Privacy Policy
• Google Cloud, used for collaboration and communication internally & externally. Based in USA, Privacy Policy

How to Access or Control Your Data

Rolekit stores your data in Supabase. Content created using our tools is stored in the cloud and secured per user. Our goal is to keep you in control of your data as much as possible. Rolekit Sheets includes an export function that allows access to your data in JSON format.

If you need more help or would like to delete your account and all of its associated data please email contact@rolekit.com.

Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

If we become aware of a data breach that affects your Personal Data, we will notify you within 72 hours.

Who Can See My Content?

Your username and any users you share your content with can see any of your content. If you share your content publicly then anyone with the link can see it.

Rolekit employees will also have access, according to the following guidelines:

• We restrict who at Rolekit can access customer data to only senior members of the team, and never to outside parties.
• We only access your content in response to a customer support question, or to debug and fix an issue.
• We never make changes to anything unless explicitly requested by a content owner.
• We never share what we see with other customers, the general public, or the rest of the Rolekit staff.
• We might give access to government authorities if legally required.

Where Is My Content Stored?

• The data you entrust to Rolekit is primarily stored within the Supabase platform. Supabase utilizes secure data centers provided by Amazon Web Services (AWS) located in the United States.
• Supabase and AWS employ industry-standard security measures, including encryption at rest and in transit, to protect your data.
• For more information about how data is stored at rest see Supabase’s documentation, https://supabase.com/security

Children’s Privacy

Protecting the privacy of the very young is especially important. For that reason, we rarely include photos of children on our social media. In the rare case that we do, explicit parental permission has been granted for this purpose. Furthermore, we never collect or maintain information on our Online Service or Licensed Products from those we actually know are under 16, and no part of our Online Service or Licensed Products are structured to attract anyone under 16. If we become aware that a child under 16 has provided us with Personal Data, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact us at contact@rolekit.com.

Changes to this Privacy Policy

We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice on our homepage, product login screens, or by sending you an email notification.

Contact Rolekit

Should you have questions or concerns about our Privacy Policy, our practices, or any of our legal documents, please email us at contact@rolekit.com.

Document History

• Initial version December 14, 2024